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SUNY Health Science Center of Brooklyn

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Staff Assistant

Apply now Job No: 494735
Department: STAR CLINIC
Local Title: Staff Assistant
Budget Title: Staff Assistant
Work Type: Full Time
Location: Brooklyn, NY
Categories: Administrative, Research



Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:


Job Summary:

The Special Treatment and Research (STAR) Program at SUNY Downstate Health Sciences University is seeking a full-time Staff Assistant. The successful candidate will:

  • Schedule patient appointments in an electronic scheduling system; ensure patient appointments are coordinated across disciplines and with research studies.
  • Help maintain patient flow by ensuring frequent communication with staff.
  • Perform telephone triage, assessing problems and ensuring patient phone calls are routed to the appropriate health care provider, including clinicians, nurses, social workers, and mental health providers.
  • Ensure and update all patient demographic information such as an address, phone, and insurance coverage in the electronic medical record system.
  • Conduct missed appointment follow-up.
  • Greet patients and guide as necessary.
  • Communicate with other health care facilities regarding the transfer of medical records, ensuring signed consent for all patient information.
  • Ensure the maintenance of all office equipment such as the copy machine, fax machine, and telephone system.
  • Complete requisitions and follow-up to ensure timely delivery of supplies.
  • Order and maintain inventory of both medical and office supplies.
  • Participate in outreach and quality improvement activities related to STAR Health Center, including PDSA, LEAN, and PCMH tracking measure projects.

Required Qualifications:

  • AA degree with at least 3-years of experience working in a clinic/medical office/healthcare setting.
  • Must be proficient in current computer applications software, including Microsoft Office Suite (Word, Excel, and PowerPoint).
  • Must be comfortable working with HIV/HCV positive and LGBTQ populations.
  • Strong verbal, organizational, interpersonal, and decision-making skills required.

Preferred Qualifications:

  • Experience with electronic medical records.
  • Bachelor's degree or certification in medical records administration preferred.

Work Schedule:

  • Monday to Friday; 8:30am to 4:30pm.
  • Must be available to work Monday and Wednesday evenings.

Salary Grade/Rank:


Salary Range:

Commensurate with experience and qualifications

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at 718-270-3025.


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