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Pharmacy Technician, Outpatient/Retail

Apply now Job No: 495640
Department: PHARMACY
Local Title: Pharmacy Technician, Outpatient/Retail
Budget Title: Teaching Hospital Pharmacy Assistant
Work Type: Full Time
Location: Brooklyn, NY
Categories: Clinical, Patient Care


Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:


Job Summary:

The Department of Pharmacy at SUNY Downstate Health Sciences University is seeking a full-time Pharmacy Technician / TH Pharmacy Assistant, Outpatient/Retail. The successful candidate will:

  • Assist Pharmacists in preparing and distributing medications, maintaining drug inventory and maintaining patient records as directed by the Associate Director of Pharmacy; enter all medication orders for verification.
  • Order, receive, and stock inventory from medication distributor daily; repack bulk pharmaceuticals.
  • Participate in inventory functions, such as conducting routine expired drug checks, including, but not limited to, to recall removal with communication to the Pharmacist.
  • Demonstrate competency in restocking, unloading, refilling, and discrepancy resolution; prioritizes work to ensure completion of all task prior to end of shift.
  • Maintain sanitary and orderly conditions; clean and maintain equipment with proper documentation in logs as per policy and procedures.
  • Utilize several information systems and interact with service providers, patients and family member while documenting call activity.
  • Process prescription refills and new orders, to include: obtaining appropriate information from patient, refill confirmation when appropriate, review pending refills with the supervising Pharmacist, generate refill documentation, and process third party claim adjudication.
  • Provide one stop resolution, demonstrating excellent customer service and problem-solving skills.
  • Dispense the required drug information paperwork for each prescription at point of sale, and offer counseling by a Pharmacist.
  • Deliver discharge medication to patient bedside through the meds-to-beds program, as needed.
  • Maintain competence required for current position; if PTCB certified at the time of hire, maintain certification in good standing; complete all ongoing education and training as assigned by the department.
  • Contribute to the organization’s overall process improvement activities; demonstrate critical thinking skills in identifying and analyzing problems and recommending solutions; demonstrate competency of all department policies and procedures.
  • Promote a culture of safety as it relates to identifying safety and security risks proactively, and working to prevent injuries and/or harm to patients, visitors, or members of the SUNY Downstate community; observe the patient safety goals and commit to safe behavior and standards.
  • Interact with others in a positive and friendly manner; adhere to patient experience philosophy and customer service standards; represent SUNY Downstate in a positive manner, focusing on institutional core values, which drive innovation and discovery, respect of people, service to community; value integrity and embrace diversity and inclusion.
  • Demonstrate sensitivity to patient/family special needs, and be accountable for addressing each special need (unique personal history, physical limitations, belief system, language, communication style, literacy, health status).
  • Use ethical principles to guide decision and actions; recognize the value of each individual within a diverse and multicultural environment; treats others with respect and dignity.
  • Demonstrate/model effective communication skills when interacting with customers, visitors, patients and co-workers; give and accepts constructive feedback; welcome and assist with orientation of new staff.
  • Deliver medication to patients at bedside required by the Meds-to-Beds Program.

Required Qualifications:

Candidates must fulfill one of the following in order to meet minimum qualifications:

  • New York State Pharmacy Technician License and National Pharmacy Technician Certification.
  • National Pharmacy Technician Certification plus 6-months of Pharmacy Technician experience, and New York State Pharmacy Technician license within 6-months.
  • 1-year of Pharmacy Technician experience (or successful completion of a military or other accredited Pharmacy Technician training program). Will be required to receive the National Pharmacy Technician Certification within 18-months of hire and New York State Pharmacy Technician License within 6-months of national certification.


  • Strong ability to work independently.
  • Proficient computer skills in Excel, Word, PowerPoint, and other basic programs.
  • Ability to exert up to 50 pounds of force occasionally, and up to 20 pounds frequently, and up to 10 pounds of force constantly in order to move objects.

Preferred Qualifications:


Work Schedule:

Variable Days; Variable Hours

Salary Grade/Rank:


Salary Range:

Commensurate with experience and qualifications


COVID-19 Vaccination Requirement:


  An approved COVID-19 vaccination.

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at


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