Job Opportunities

Computer Operator

Apply now Job No: 496333
Local Title: Computer Operator
Budget Title: Staff Assistant
Work Type: Full Time
Location: Brooklyn, NY
Categories: Administrative, Information Technology


Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:


Job Summary:

The Department of Information Systems at SUNY Downstate Health Sciences University is seeking a full-time Computer Operator/Staff Assistant. The ideal candidate will:

  • Demonstrate the ability to prioritize tasks in order to optimize the benefit to the organization.
  • Operate and control mainframe computers and a variety of peripherals; recognize equipment malfunctions & gross errors & take corrective action.
  • Coordinate resolutions of complex technical problems with a variety of applications. 
  • Maintain incident logs describing the event, timing, root cause and actions taken to resolve.
  • Maintain inventory of system and vendor contact information.
  • Provide written updates on issues status and next steps to business and IT partners. 
  • Follow up on incidents to ensure permanent corrective action has been identified
  • Operate and troubleshoot server systems. Perform first level troubleshooting. Assist system administrators in troubleshooting and repair. Maintain Datacenter environment and room. Monitor and operate computer consoles. Take corrective actions required by messages. Perform production runs and tasks following instillations procedures fulfilling scheduling priorities. 
  • Physically perform all tasks requiring standing, stooping, walking for long periods, lifting heavy cartons of paper, replenishing stock, moving equipment and as required to meet instillation needs, distribute reports, prepare materials needed for production runs.
  • Deal promptly, effectively and courteously with users; perform help desk function; problem solve user problems and redirect issues to the responsible support areas. Troubleshoot and repair computer and printer equipment. 
  • Answer incoming calls from the center-wide end users. Route inquires accordingly. 
  • Deliver daily reports to customers. Generate reports.
  • Perform other duties as assigned by supervisor. 

Required Qualifications:

  • Experience with Windows Server and Desktop Operating Systems. 
  • Experience with a Network monitoring tools (WhatsUP Gold,  Solarwinds, etc.). 
  • Working Knowledge of a range of diagnostic utilities. 
  • Outstanding communication skills in the written form, telephone and email.
  • Ability to provide support for computer hardware and software.

Preferred Qualifications:

  • Experience with Z/VM, Z/OS, MVS and TSO.
  • Experience with Linux and MacOs.
  • Experience with Vwmare, vSphere and Citrix Virtual Apps (XenApp). 
  • Experience with Microsoft SCCM.

Work Schedule:

Monday to Friday; 9:00am to 5:00pm (Full-Time)

Salary Grade/Rank:


Salary Range:

Commensurate with experience and qualifications

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at


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