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Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.
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Job Summary:
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The Department of Ambulatory Care Services at SUNY Downstate Health Sciences is seeking a full-time Senior Staff Assistant / Business Manager, Empire/Suite O.
A Senior Staff Assistant/ Business Manager will help support the department of Ambulatory care services with the satellite off-site outpatient clinic.
Illustrative Duties
- Manage and supervise a team of registrars, ensuring adequate staffing to maintain optimal patient flow and care.
- Monitor and update reports within the 7-day billing cycle, ensuring all corrections are completed in internal tools (Eagle/All Script).
- Provide ongoing training to staff on registration protocols and billing updates, ensuring adherence to policies and procedures.
- Review accounts for appropriate referrals and authorizations, maximizing reimbursement to the hospital.
- Oversee daily reconciliation of encounter forms and visit detail listing reports.
- Communicate essential information to staff and keep them informed about the latest policies and procedures.
- Ensure data quality by aligning reports and promptly addressing errors to support Accounts Receivable functions.
- Review charts/accounts to ensure timely closure of visits with appropriate diagnosis and procedure codes.
- Train and monitor staff on regulatory insurance healthcare updates and compliance with state and federal regulations (e.g., HIPAA, patient rights).
- Ensure patients receive all relevant information regarding their rights and compliance with regulations.
- Collaborate with the Director on outstanding issues affecting departmental operations.
- Collect data for statistical analysis to coordinate workflow effectively.
- Coordinate with nursing, physicians, and administrative staff regarding clinical activities.
- Complete assignments and projects within deadlines, providing constructive feedback to administration.
- Establish and maintain professional relationships with the OPD Administrator, physicians, nursing staff, and other hospital employees.
- Assist patients/clients with inquiries and provide exceptional customer service.
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Executive Order:
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Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.
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Equal Employment Opportunity Statement:
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SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.
Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.
If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu
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