Job Opportunities

Are you looking to take your career to new heights with a leader in healthcare? SUNY Downstate Health Sciences University is one of the nation's leading metropolitan medical centers. As the only academic medical center in Brooklyn, we serve a large population that is among the most diverse in the world. We are also highly-ranked by Castle Connolly Medical, a healthcare rating company for consumers, among the top 5 leading U.S. medical schools for training doctors.

Bargaining Unit:

UUP

Job Summary:

The Department of Orthopaedic Surgery and Rehabilitation Medicine at SUNY Downstate Health Sciences University is seeking a full-time TH Staff Assistant. The successful candidate will:

• Report to a Division Administrator, Director, or the Executive Administrator within the department.
• Perform clinical division-level administrative support, liaison, and office coordination for any and all physicians within the division.
• Support patient care clerical and administrative activities, including efficient throughput, while trying to optimize the patient experience across the care continuum.
• Coordinate clerical work activities by determining appropriate work priorities and methods.
• Develops and implements short- and long-term strategies to support departmental goals. Regularly assesses progress using data from Excel, EHR systems, and other reporting tools. Applies analytical thinking and creative problem-solving to meet objectives.
• Maintains personnel records in compliance with organizational policies. Conducts performance evaluations, monitors staff productivity, and supports ongoing professional development.
• Continuously improves clinic workflows and patient throughput while upholding high standards of compassionate care. Applies Lean Six Sigma principles to streamline processes and enhance the overall patient experience.
• Supports billing operations by ensuring accurate documentation and record-keeping. Collaborates with providers and billing staff to improve collections and enhance revenue cycle performance.
• Tracks physician productivity and billing metrics. Works closely with providers to boost efficiency and collections. Develops procedures to improve billing accuracy and maximize revenue.
• Compiles, analyzes, and forecasts operational and financial data. Prepares regular performance reports for departmental leadership using data from multiple sources.
• Ensures adherence to all departmental policies, regulatory requirements, and safety standards. Maintains a strong focus on quality assurance, environmental health, and infection control. 
• Models the WE CARE values of the institution

Required Qualifications:

• Bachelor's Degree

Preferred Qualifications:

• Master's Degree in Healthcare Management
• 2+ years of experience in a supervisory/administrative capacity in a multi-specialty healthcare system with multiple care sites.
• Proficiency in data analysis, forecasting, and strategic implementation.
• Proficiency with multiple EHR and data platforms.
• Lean Six Sigma experience

Work Schedule:

Monday to Friday; 7:30am to 4:0pm (Full-Time)

Salary Grade/Rank:

Salary Range:

Commensurate with experience and qualifications

Executive Order:

Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation.  If such information has been requested from you before such time, please contact the Governor’s Office of Employee Relations at (518) 474-6988 or via email at info@goer.ny.gov.

Equal Employment Opportunity Statement:

SUNY Downstate Health Sciences University is an affirmative action, equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal or state laws.

Women, minorities, veterans, individuals with disabilities and members of underrepresented groups are encouraged to apply.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact Human Resources at ada@downstate.edu